Attention All Homeowners: Please read completely
Management has met with Comcast to create a schedule for homeowners to switch from Bulk Service to Residential.
Homeowners who currently have 3 services
For those who have TV, Internet and Phone and do not wish to make any changes, next week we will be providing an 800 number for you to contact in order to have your service moved from Bulk to Residential. It is important that you contact the number we provide so that your address is removed from the bulk billing correctly.
The following schedule is for homeowners who have ONLY 1 or 2 services and are looking to add/upgrade.
We are scheduling these dates by Phase
Please come on your assigned date.
Tuesday – Nov. 13th from 10:00am – 7:00pm
Country Club – Units 2 through 53
Turnberry – Units 1 through 63
Hogan Way – Glen Eagles – Crenshaw – Ballybunion – Monterey
Wednesday – Nov. 14th from 10:00am – 7:00pm
Country Club – Units 63 through 145
Beth Page – Tidewater – Harbor Town – Doral – Maiden Stone – Torrey Pines
Thursday – Nov. 15th from 10:00am – 7:00pm
Kings Mill – Units 2 – 47
Crooked Stick – Units 15 – 39
Tamarack – Units 15 through 38
Long Cove
Any homeowners in Phase 7 & 8 with Comcast service looking to upgrade
Friday – Nov. 16th from 10:00am – 6:00pm
Kings Mill – Units 51 through 129
Crooked Stick – Units 1 – 14
Tamarack – Units 1-14
Rivieria Dr
Again, the above schedule is for homeowners who have ONLY 1 or 2 services and are looking to add/upgrade.
I can’t make the date that has been assigned to my Phase, now what do I do?
Comcast has designed a team for an in-home visit. This is designed for residents who would like to add additional services to their account like internet or landline. If a resident doesn’t have Comcast at all and would like to see what packages are available this Team can assist.
In order to schedule an in-home visit please contact Stephanie (Stephanie.harmon@fsresidential.com) or Jennifer (jennifer.holman@fsresidential.com) by email with the following information:
Name – Address – Best Contact Number
Preferred Date and Time – Services you are interested in
Once received Management will place information on scheduling sheet and forward to Comcast.
Will there be any more dates at the Clubhouse that I can come in and talk to someone?
YES – We have scheduled Comcast to be on site November 26th, 27th and 29th.
We will provide more information on these 3 dates in the future.
REMINDERS:
1. Our current service will remain live into December if Comcast requires extra time to switch homeowners from Bulk to Residential service.
2. Homeowners may begin researching current promotions on Comcast.com and self-educate on the many different services offered by Comcast. We have also attached a flyer of the current Triple Play Packages being offered.
3. Comcast has made a commitment that their Customer Service Associates will begin contacting homeowners, with 2 or more services (such as TV & Internet or TV & Phone) directly to review promotions and to facilitate sign ups.
4. Regency Homeowners will be considered New Customers and will be entitled to all promotions being offered at this time. Triple play promotion material has been attached.
ANY QUESTIONS – CONTACT STEPHANIE OR JENNIFER IN THE MANAGEMENT OFFICE
Triple Play Options
Jacqueline began working at the Regency 10 years ago when she held the position as a part-time concierge. She eventually worked her way into a full time position where she is now Head Concierge and has had experience working in the property modification process. Being involved in this has given her opportunities to get to know our resident’s and having personal contact with them is what she truly enjoys. 